What Halo does
Halo reads inbound support tickets the moment they land, routes them to the right team, drafts a reply for human review, and quietly handles the easy ones end-to-end. The hard ones go to a human with full context attached.
How customers use it
- Triage at scale — categorise + prioritise tickets by intent, sentiment, and SLA
- Draft replies — first-pass answer ready before an agent opens the ticket
- Auto-close routine — password resets, status enquiries, FAQ answers handled end-to-end
- Insight digest — weekly summary of top issue clusters and customer sentiment
Channels Halo reads
Email · Live chat · WhatsApp · Phone (transcripts) · Forms
What's included
- One Halo instance dedicated to your tenant
- 5,000 monthly support events
- Standard integrations (Zendesk · Intercom · HubSpot · Freshdesk · custom HTTP)
- 24×7 BeX-platform monitoring